Setting up your account

Go to app.naviacair.com and select Create account underneath the sign-in button.

Type your email address and choose Continue. You'll see a “check your inbox” message either way — the next step happens in your email, so you can close this page.

It usually arrives within a minute or two — if you don't see it, check your spam or junk folder. The link proves the address is really yours, so there's no code to copy and nothing else to confirm. Open it on whichever device is easiest, including your phone.

The link opens the account form. The first choice matters most: are you here for your own care, or to help someone else? This sets your account type, which shapes what the app shows you from day one.

All four options are real account types. In today's release the meaningful split is between the first one and the rest: patient is for managing your own care, and caregiver, advocate and clinician are all helper types, which is what unlocks the access-request flow. Helper accounts also start with no care record of their own, which leaves room for the records you'll be given.

Per-type differences beyond that — separate limits on how many people each type can manage — are not in force yet; pilot accounts are reviewed individually. So pick the one that describes you honestly, and don't agonise between caregiver, advocate and clinician.

Still unsure? Patient or caregiver — which account is which walks through the differences in full.

Because NaviaCAIR holds medical information, we ask you to read and agree to a short set of consent statements before the account is created. They cover how your records are stored, and how the CAIR Agent uses them to answer your questions. Each one needs its own tick — take the minute to read them; they're written to be readable.

New accounts are reviewed by our team before they're switched on — you'll see “pending administrator approval” after you submit. This is a deliberate safety step while NaviaCAIR is in its pilot phase, because accounts here hold real medical records. You'll get an email as soon as yours is activated; check spam if it seems slow to arrive.

Once activated, sign in at app.naviacair.com. What comes first depends on your account type.

Patients: start with one record — upload a visit summary or discharge paper, or connect your patient portal so records import on their own. Add your first record covers both. One rule worth knowing from day one: your record is your medical story. If you also look after someone else, their documents belong in a record of their own, never mixed into yours.

Caregivers, advocates and clinicians: connect to the person you're helping. There are two routes, and which one applies depends on whether they've already invited you:

• They invited you — open the invitation and accept it. Accepting an invitation walks through it, including what to do when a link has expired.
• Nobody has invited you — ask them, from the Sharing page inside the app. Requesting access to a patient covers what they see and what approval does. This is the route that needs a helper account type.

Either way, nothing about them is visible until they say yes. Once you are connected, Your caregiver workspace explains what you're looking at.

Today, signing in from a new phone or laptop works exactly like signing in from your usual one: your email address and your password, and nothing else. There is no extra code to fetch.

In Settings you'll find a tab called Patient Medical Context. It's a short clinical sketch — age, conditions, medications, allergies — and it does real work: the CAIR Agent reads it alongside the uploaded records every time it answers, so it can flag drug interactions, account for existing conditions, and skip advice that doesn't apply. A blank Medical Context means more generic answers; an accurate one means answers about this patient.

The important word is patient: these fields describe whoever the selected care record belongs to — not automatically you, the account holder. If you manage records for more than one person, pick the record at the top of the tab first, and fill in each person's context separately.