Getting in, and the housekeeping around it — creating an account, choosing the right type, and telling a real message from us apart from one that only looks like it.
Eight steps from the sign-in page to a record CAIR can actually reason about. We email you a secure link, you tell us whether you’re here for your own care or to help someone else, and a person on our team reviews the account before it’s switched on — plus the consents that come with holding real medical records, the Patient Medical Context that tells CAIR who the patient is, and how to tell a real sign-up email from a fake one.
Read the guideThe first question at sign-up: are you managing your own care, or helping someone with theirs? What each account holds, the two ways a caregiver and a patient connect, what each access level reaches — and why one record only ever tells one person’s medical story.
Read the guideNaviaCAIR now lets you reset your own password whenever you need to. Five steps, from “Forgot password?” through to signing back in — we email you a link, so there’s no code to copy and you can finish on your phone. Plus how to tell a real reset from a fake one, and what to do if the link never arrives.
Read the guideOne button in Settings hands you a file of what your account holds — what's in it, what it leaves out, why it isn't a clinical record or a backup, and how it differs from exporting a single Care Plan.
Read the guideLooking for who can see your records? Roles, invitations and revoking access are covered in Share access & invite caregivers.