NaviaCAIR
Step-by-step guide

Resetting your password

NaviaCAIR now lets you reset your own password whenever you need to. To move to the new sign-in, you'll set a fresh password once. We'll email you a link — there's no code to copy, and you can finish the whole thing on your phone.

Where: app.naviacair.com You'll need: the email you registered with Time: about two minutes

Your records are safe

Nothing in your account has changed. Your documents, summaries, chats and care records are all exactly where you left them — this only changes the password you sign in with.

1

Open the sign-in page and choose “Forgot password?”

Go to app.naviacair.com and select Forgot password? underneath the sign-in button.

New to NaviaCAIR? You can sign up from the same page — choose Create account instead.

Sign in

Access your NaviaCAIR account.

Email or username
you@example.com
Password
••••••••••••
Sign in
Forgot password? Create account
2

Enter your email and ask for a link

Type the email address you registered with, then choose Email me a reset link. You can close this page afterwards — the next step happens in your email.

Reset password

We'll email you a link to set a new password.

Email
you@example.com
Email me a reset link
← Back to sign in
3

Open the email and tap the link

It usually arrives within a minute — if you don't see it, check your spam or junk folder. Open it on whichever device is easiest, including your phone. You don't have to come back to the browser you started in.

NaviaCAIR — Reset your password

You requested a password reset for your NaviaCAIR account.

https://app.naviacair.com/reset-password#token=8Fq2•••

The link expires in 15 minutes and can be used once. Do not forward it to anyone.

4

Choose a new password

The link opens straight to the password screen — it already knows which account you are, so there's nothing to type but the password itself. Pick one and choose Set new password.

Choose a new password

Almost done — pick a password and you're back in.

New password
••••••••••••
Set new password

Check the address bar reads app.naviacair.com before you type.

5

Sign in with your new password

You'll be taken back to the sign-in page. Enter your email and the password you just chose — and you're back in. Any other device you were signed in on will ask you to sign in again, which is normal after a password change.

Sign in

Access your NaviaCAIR account.

Email or username
you@example.com
Password
••••••••••••
Sign in
Forgot password? Create account

How to know this is really us

  • The reset page is always at app.naviacair.com. Check the address bar before you type a password. If a link sends you anywhere else, don't use it.
  • We will never ask you for your password — not by email, not by phone, not by text.
  • Don't forward the reset email. While it's valid, that link is a key to your account. We'll never ask you to send it to us.
  • If you get a reset email you didn't ask for, ignore it — your password won't change on its own. Then let us know.

If something goes wrong

  • No email arrived? Check your spam or junk folder, and make sure you used the address you registered with.
  • Link says it's expired? Links last 15 minutes and work once, so an older one will have lapsed. Request a fresh one and open it straight away.
  • Tapped the link but it asked for your email again? Some email apps trim part of the link. Request a new one, or write to us and we'll help.
  • Still stuck? Get in touch and we'll sort it out with you.