Exporting a copy of your data — NaviaCAIR User Guide

Two different things are called “export”

Picking the wrong one is the most common confusion here.

Export the Care Plan — one care plan, laid out to read, print or hand to a clinician. That's the one you want before an appointment. Export the Care Plan covers it.
Export my data (JSON) — this guide. A machine-readable copy of what your account holds, for your own records. It is not designed to be read aloud or handed to a clinic.

What this file is not

It's a copy of your account's data in a general-purpose format. It is not a standardised clinical record — not FHIR, not EHI, not anything a hospital system will import. It is not a complete copy of everything your providers hold, only what has reached NaviaCAIR. And it is not a backup you can restore from: there is no way to load it back in.

Getting the file

Open Settings and find “Your data”

Go to app.naviacair.com/settings and scroll to the section headed Your data. It sits near the bottom, next to account deletion — worth reading carefully so you press the right one.

Press “Export my data (JSON)”

Your data

Download a copy of what this account holds.

⭳ Export my data (JSON)

A schematic of the control. There is one button and no options to choose.

There's nothing to configure, no job to wait for and no email. The file is assembled when you press the button and your browser saves it straight away as naviacair-data.json. On a slow connection or a large account it may take a moment before the download appears.

If it doesn't arrive

Press it again. Nothing is queued or reserved, so a second press simply builds a fresh copy — there's no link to expire, nothing to resume, and no limit on how often you can ask.

Who can do this

Any signed-in account, for its own data. The export is tied to the account you're signed in as — not to a patient record, and not to your access level. Being a caregiver, guardian, advocate or viewer on someone else's record makes no difference to it, and there is no way to request somebody else's copy: asking for another account's export is refused.

If you help someone and they want their own copy, they press the button in their own Settings.

What's in the file

It's a single JSON file with a handful of top-level sections. Opening it in a text editor or a browser is enough to look through it.

naviacair-data.json exported_at when this copy was made user your account and the consents you agreed to profile your name and details, plus your app preferences cases your care events — records, chats, follow-ups consents each consent statement and when you accepted it notes notes you wrote activity a log of recent actions on your account

The shape of the file. Sections you have nothing in are present but empty, rather than missing.

What each section carries, confirmed against a generated export from a test account.
Section	In the file?	What it holds
Account	Included	Username, email, account type, plan, status, and each consent flag with its timestamp.
Profile	Included	Your name and details in readable form, plus preferences like theme and text size.
Care events	Included	Each care event you created, with its summary and analysis, your medication statuses, and timeline edits.
Records	Included	Each record's details and extracted text, plus its summary and annotations.
Original files	Not included	The file's name and type are listed, but the uploaded PDF or image itself is not in the export.
Conversations	Included	Chat sessions in your care events, with their messages.
Follow-ups	Included	Action items attached to your care events.
Notes	Included	Notes you wrote.
Consents	Included	The wording you agreed to, the version, and when.
Activity log	Included	Recent actions on the account, most recent first, capped at the last thousand.
Technical internals	Removed	Storage locations, file fingerprints and details of how records were processed are stripped out.
Scrambled copies of your details	Removed	Where details are stored encrypted, the file contains the readable version only — never the encrypted one.

Whose care events appear

The care events in your file are the ones you created. Having access to someone else's record doesn't put their care events in your export — a caregiver's file contains their own care events, not the records of the people they help. If you have never created a care event, that section is simply empty.

Records you can no longer open

The export applies the same rules as the app. If you created a care event holding someone else's records and your access to the original documents has since been reduced or withdrawn, the export gives you the record's details and summary but leaves out the document text, and marks it as withheld. Exporting is not a way around a permission you no longer have.

Looking after the file

Once it's downloaded, it's yours to protect

It is not encrypted and not password-protected. Anyone who can open the file can read it. Keep it somewhere you'd be comfortable keeping a paper copy of your records.
We cannot take it back. Once the file is on your device — or emailed, uploaded or shared onward — NaviaCAIR has no way to reach it. Removing someone's access, or deleting your account, does nothing to copies already downloaded.
Think before attaching it to anything. If you only need to show one care plan, the Care Plan export is the smaller, safer thing to send.

Back to Your account · Export the Care Plan · Sharing and caregiver privacy · All guides